To cancel your membership, we require a 30 day notice by email at lv24.7tan@gmail.com.

 

We cannot guarantee same package pricing if you cancel your membership or if it lapses due to non payment. 

Clients who notify us within 30 days of the date billed are eligible for refunds if an error was made by us while processing cancellation and freeze requests. A copy of your cancellation email is required as proof. No adjustments can be made on accounts incorrectly billed past 90 days.

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We do not offer refunds for services that are not used.

When you are on a monthly auto-draft (EFT) membership, you are responsible for paying your dues each month regardless of whether you choose to utilize the service.

If you paid for your membership up front (PIF), you are paying for tanning through a specific expiration date. It is your responsibility to take advantage of the service you have paid for before it expires.

Refunds for a package may be given for documented medical reasons only, within 72 hours of initial purchase. Refunds will be prorated based on days if no services were used OR if services were used refund is given minus retail price of serviced used.

All services, tans, sprays, etc. do expire.

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Memberships that are discounted due to a minimum time agreement (for example, 6 month agreement, 12 month agreement) will have a 30 day notice PLUS A CANCELLATION FEE IF CANCELLED BEFORE THE TERM IS UP. The cancellation fee is based upon the current REGULAR EFT price of package purchased, times each month the agreement was in effect. For example, if there is a $15 discount on package purchased due to there being a one year agreement, and you cancel during the fourth month, you will have one more payment deducted (due to 30 day notice) PLUS $15.00 x 5 months of active package= $75 cancellation.